Frequently asked questions

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30 articles in this collection
Written by Rafael, Emilia, Nobuko and 2 others

Payment Methods, Shipping and Returns

Payment Methods

Different payment methods we accept

Written by Nobuko
Updated over a week ago

Shipping

Shipping methods and estimated delivery times of coffees and equipment

Written by Nobuko
Updated over a week ago

Returns

More information about returning products.

Written by Rafael
Updated over a week ago

Gifts and Gift cards

Gifts

Our gift options of SLURP coffee subscription

Written by Nobuko
Updated over a week ago

Redeeming the gift

How do I redeem my gift?

Written by Emilia
Updated over a week ago

Coffees

What coffees do you have?

Written by Emilia
Updated over a week ago

Which brewing methods do you recommend?

Written by Emilia
Updated over a week ago

Is the coffee ground? Will you grind my coffee?

Coffee can be ordered as beans or as grounded according to your preferences.

Written by Emilia
Updated over a week ago

Delivery time for coffees ordered from the webstore

How long does it take for the coffee to arrive?

Written by Emilia
Updated over a week ago

Do you sell organic coffees or Fair Trade Coffees?

Yes we do! You can subscribe SLURP organic or order organic coffees from our webstore.

Written by Emilia
Updated over a week ago

Do you sell decaffeinated coffees?

Written by Emilia
Updated over a week ago

SLURP coffee experience (subscriptions)

What options can I choose when customising myself a SLURP coffee experience?

You can choose the flavour profile, origin of roasteries, the coffee as beans or ground, preferred amount and shipping interval.

Written by Nea Änkilä
Updated over a week ago

What coffees do you send to SLURP coffee experience subscribers? Do the coffees change?

Slurp offers the largest variety of different Third Wave coffees from already around 20 different roasters.

Written by Rafael
Updated over a week ago

When will I be billed for my subscription?

The first billing occurs right away when you first purchase the subscription. After that you’ll be synced to our normal billing cycle.

Written by Rafael
Updated over a week ago

When are the SLURP coffee experience coffees delivered?

All coffees are roasted only to order and are delivered fresh straight from the artisan roaster.

Written by Rafael
Updated over a week ago

How can I pay the failed SLURP coffee experience payment?

Did you get an email from us telling that the last payment failed? You can activate your subscription again by paying the failed payment.

Written by Emilia
Updated over a week ago

How do I open and close a Slurp coffee bag? Why are they plastic?

Our unique coffee bags are designed based on customer feedback and careful research.

Written by Rafael
Updated over a week ago

Can I modify my SLURP coffee experience?

Yes! It's easy to edit your choices anytime through your own account.

Written by Rafael
Updated over a week ago

Can I skip coffees/shipments?

Going on holiday or have too much coffee? You can put your subscription on hold anytime in your own account.

Written by Rafael
Updated over a week ago

How do I get coffee again after a pause?

Re-activating your SLURP coffee experience is easy through your own account by clicking "Reactivate".

Written by Rafael
Updated over a week ago

Can I order more of a coffee that I really liked?

The coffees delivered in SLURP coffee experience are often exclusive roasts only for our subscribers, but sometimes you might be in luck.

Written by Rafael
Updated over a week ago

How can I cancel my SLURP coffee experience?

You can pause or cancel the service any time through your own account.

Written by Rafael
Updated over a week ago

What is SLURP premium?

Slurp premium is a service providing delicious premium coffees from artisan roasters in Japan and Germany.

Written by Nea Änkilä
Updated over a week ago

What is SLURP rare?

SLURP rare is a coffee subscription that brings the most fascinating coffees to your reach!

Written by Emilia
Updated over a week ago

What is SLURP decaf?

Looking for great coffee without caffeine? You can enjoy the deliciousness of coffee anytime without worrying about the effects of caffeine.

Written by Emilia
Updated over a week ago

What is SLURP organic?

Drink exclusively certified organic coffees where you can taste pure flavours.

Written by Emilia
Updated over a week ago

My Slurp Account

Referral

Get 5€ off your coffee by inviting your friends to drink Slurp!

Written by Johanna Rautiainen
Updated over a week ago

I forgot the password to my Slurp account

No worries! You can easily order a new password.

Written by Emilia
Updated over a week ago

Changes to my coffee subscription

Which changes can I make to my coffee subscription?

Written by Emilia
Updated over a week ago

Coffee ratings

Now you can view and rate your coffee experience coffees.

Written by Emilia
Updated over a week ago