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Frequently asked questions
Frequently asked questions
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34 articles in this collection
Written by
Rafael,
Emilia,
Maria Ariyo
and 3 others
Payment Methods, Shipping and Returns
Payments
Information of payments and payment methods
Written by
Nea
Updated over a week ago
Shipping
Shipping methods and estimated delivery times of coffees and equipment
Written by
Nea
Updated over a week ago
Returns
More information about returning products.
Written by
Rafael
Updated over a week ago
Gifts and Gift cards
Gifts
Our gift options of SLURP coffee subscription
M
Written by
Miyuki Ito
Updated over a week ago
Redeeming the gift
How do I redeem my gift?
Written by
Emilia
Updated over a week ago
Coffees
What coffees do you have?
Written by
Emilia
Updated over a week ago
Which brewing methods do you recommend?
Written by
Emilia
Updated over a week ago
Is the coffee ground? Will you grind my coffee?
Coffee can be ordered as beans or as grounded according to your preferences.
Written by
Emilia
Updated over a week ago
Delivery time for coffees ordered from the webstore
How long does it take for the coffee to arrive?
Written by
Emilia
Updated over a week ago
Do you sell organic coffees or Fair Trade Coffees?
Yes we do! You can subscribe SLURP organic or order organic coffees from our webstore.
Written by
Emilia
Updated over a week ago
Do you sell decaffeinated coffees?
Yes we do!
Written by
Emilia
Updated over a week ago
SLURP coffee experience (subscriptions)
What options can I choose when customising myself a SLURP coffee experience?
You can choose the flavour profile, origin of roasteries, the coffee as beans or ground, preferred amount and shipping interval.
Written by
Nea
Updated over a week ago
What coffees do you send to SLURP coffee experience subscribers? Do the coffees change?
Slurp offers the largest variety of different Third Wave coffees from already around 20 different roasters.
Written by
Rafael
Updated over a week ago
When will I be billed for my subscription?
The first billing occurs right away when you first purchase the subscription. After that you’ll be synced to our normal billing cycle.
Written by
Rafael
Updated over a week ago
When are the SLURP coffee experience coffees delivered?
All coffees are roasted only to order and are delivered fresh straight from the artisan roaster.
Written by
Rafael
Updated over a week ago
How can I pay the failed SLURP coffee experience payment?
Did you get an email from us telling that the last payment failed? You can activate your subscription again by paying the failed payment.
Written by
Emilia
Updated over a week ago
How do I open and close a Slurp coffee bag? Why are they plastic?
Our unique coffee bags are designed based on customer feedback and careful research.
Written by
Rafael
Updated over a week ago
Can I modify my SLURP coffee experience?
Yes! It's easy to edit your choices anytime through your own account.
Written by
Rafael
Updated over a week ago
Can I skip coffees/shipments?
Going on holiday or have too much coffee? You can put your subscription on hold anytime in your own account.
Written by
Rafael
Updated over a week ago
How do I get coffee again after a pause?
Re-activating your SLURP coffee experience is easy through your own account by clicking "Reactivate".
Written by
Rafael
Updated over a week ago
Can I order more of a coffee that I really liked?
The coffees delivered in SLURP coffee experience are often exclusive roasts only for our subscribers, but sometimes you might be in luck.
Written by
Rafael
Updated over a week ago
How can I cancel my SLURP coffee experience?
You can pause or cancel the service any time through your own account.
Written by
Rafael
Updated over a week ago
What is SLURP premium?
Slurp premium is a service providing delicious premium coffees from artisan roasters in Japan and Germany.
Written by
Nea
Updated over a week ago
What is SLURP decaf?
Looking for great coffee without caffeine? You can enjoy the deliciousness of coffee anytime without worrying about the effects of caffeine.
Written by
Emilia
Updated over a week ago
What is SLURP organic?
Drink exclusively certified organic coffees where you can taste pure flavours.
Written by
Emilia
Updated over a week ago
SLURP rare
What is SLURP rare?
SLURP rare is a coffee subscription that brings the most fascinating and exceptional coffees to your reach!
Written by
Nea
Updated over a week ago
Who is behind SLURP rare?
Who chooses, roasts and sources the SLURP coffee experience coffees?
Written by
Maria Ariyo
Updated over a week ago
How much does SLURP rare cost?
Written by
Maria Ariyo
Updated over a week ago
What is the payment and shipping schedule of SLURP rare?
The first billing occurs right away when you first purchase the subscription. After that you will be synced to our normal billing cycle.
Written by
Maria Ariyo
Updated over a week ago
Can I modify my SLURP rare subscription?
Yes! It's easy to edit the shipping address, shipping type or put the subscription on hold through your own account.
Written by
Nea
Updated over a week ago
My SLURP account
Referral
Get 5€ off your coffee by inviting your friends to drink Slurp!
Written by
Johanna Rautiainen
Updated over a week ago
I forgot the password to my Slurp account
No worries! You can easily order a new password.
Written by
Emilia
Updated over a week ago
Changes to my coffee subscription
Which changes can I make to my coffee subscription?
Written by
Emilia
Updated over a week ago
Coffee ratings
Now you can view and rate your coffee experience coffees.
Written by
Emilia
Updated over a week ago