Slurp

Johanna Rautiainen

Frequently asked questions

Information of payments and payment methods

Payments

Shipping methods and estimated delivery times of coffees and equipment

Shipping

More information about returning products.

Returns

Payment Methods, Shipping and Returns

Our gift options of SLURP coffee subscription

Gifts

Redeeming the gift

Gifts and Gift cards

What coffees do you have?

Which brewing methods do you recommend?

Coffee can be ordered as beans or as grounded according to your preferences.

Is the coffee ground? Will you grind my coffee?

How long does it take for the coffee to arrive?

Delivery time for coffees ordered from the webstore

Yes we do! You can subscribe SLURP organic or order organic coffees from our webstore.

Do you sell organic coffees or Fair Trade Coffees?

Do you sell decaffeinated coffees?

Coffees

You can choose the flavour profile, origin of roasteries, the coffee as beans or ground, preferred amount and shipping interval.

What options can I choose when customising myself a SLURP coffee experience?

You can choose the right flavour for your coffee experience. Here you can find information about the different flavours.

How do I know which flavour profile to choose?

Slurp offers the largest variety of different Third Wave coffees from already 40 different roasters.

What coffees do you send to SLURP coffee experience subscribers? Do the coffees change?

The first billing occurs right away when you first purchase the subscription. After that you’ll be synced to our normal billing cycle.

When will I be billed for my subscription?

All coffees are roasted only to order and are delivered fresh straight from the artisan roaster.

When are the SLURP coffee experience coffees delivered?

Did you get an email from us telling that the last payment failed? You can activate your subscription again by paying the failed payment.

How can I pay the failed SLURP coffee experience payment?

Our unique coffee bags are designed based on customer feedback and careful research.

How do I open and close a Slurp coffee bag? Why are they plastic?

Yes! It's easy to edit your choices anytime through your own account.

Can I modify my SLURP coffee experience?

How much does SLURP coffee experience cost?

Going on holiday or have too much coffee? You can put your subscription on hold anytime in your own account.

Can I skip coffees/shipments?

Re-activating your SLURP coffee experience is easy through your own account by clicking "Reactivate".

How do I get coffee again after a pause?

The coffees delivered in SLURP coffee experience are often exclusive roasts only for our subscribers, but sometimes you might be in luck.

Can I order more of a coffee that I really liked?

You can pause or cancel the service any time through your own account.

How can I cancel my SLURP coffee experience?

Slurp premium is a service providing delicious premium coffees from artisan roasters in Germany.

What is SLURP premium?

Looking for great coffee without caffeine? You can enjoy the deliciousness of coffee anytime without worrying about the effects of caffeine.

What is SLURP decaf?

Drink exclusively certified organic coffees where you can taste pure flavours.

What is SLURP organic?

SLURP coffee experience (subscriptions)

SLURP rare is a coffee subscription that brings the most fascinating and exceptional coffees to your reach!

What is SLURP rare?

Who chooses, roasts and sources the SLURP coffee experience coffees?

How are the coffees selected for SLURP rare?

How much does SLURP rare cost?

The first billing occurs right away when you first purchase the subscription. After that you will be synced to our normal billing cycle.

What is the payment and shipping schedule of SLURP rare?

Yes! It's easy to edit the shipping address, shipping type or put the subscription on hold through your own account.

Can I modify my SLURP rare subscription?

SLURP rare

Get 5€ off your coffee by inviting your friends to drink Slurp!

Referral

No worries! You can easily order a new password.

I forgot the password to my Slurp account

Which changes can I make to my coffee subscription?

Changes to my coffee subscription

Now you can view and rate your coffee experience coffees.

Coffee ratings

Changing your address

Changing your payment card

How can I subscribe to the newsletter? How can I get more information about my coffee subscription?

Sign up for coffee updates and newsletter

My SLURP account

www.slurp.coffee

Find answers and get help from Intercom Support and Community Experts

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